• Check the compatible reel list on each product page.
• Type your reel model (e.g. 22 STELLA) into the search box at the top of this page to see items for your reel.
• We can only confirm compatibility for JDM (Japan Domestic Market) models.
• We do not carry parts for non-JDM models (reels sold only outside Japan), so we cannot tell whether our items fit them.

• Available for JDM reels only. We cannot source genuine parts for non-JDM models.
• Please find the exact part number yourself in the official JDM schematic diagram. We cannot identify part numbers for you. The Genuine Parts Request Form page shows where to find the diagrams.
• All genuine parts are back-ordered from the manufacturer. Items with “Back-order” in the item name are not in our stock, even if you can add them to your cart. We order them for each customer, and we cannot check the manufacturer’s stock before you order.
• It takes about 3 to 4 weeks after payment. Orders cannot be canceled after payment.
• It may take longer around Japanese holidays, when the manufacturers are also closed (New Year, Golden Week in early May, Obon in mid-August and other long holidays).
• Many genuine parts are already listed on our website. Type the part code or your reel model into the search box at the top of this page. If you find your part, please order it from the product page (faster, no quotation needed).
• If you cannot find your part on our website, please use the Genuine Parts Request Form.

Why is there a commission?

• Because we order genuine parts separately for each customer, a commission is charged.
• Orders from product pages: US$5.00 per order. Please select “for Genuine Parts (+US$5.00)” in the Commission section in STEP 2 at checkout.
• If you forget to select it, we will hold your order and email you a payment link for the US$5.00 commission. On that payment page, please select “not specified” in the Commission section, or you will be charged twice.
• Orders through the Genuine Parts Request Form: US$5.00 or 10% of the parts total, whichever is higher. It is included in our quotation.
• If your order has no back-ordered genuine parts, you do not need to pay the commission.

• The stock shown on the product page is up to date. If an item shows “SOLD OUT!”, it is out of stock.
• We also sell on other platforms, so an item in stock may sell out before you order.
• For items marked “Back-order”, the shipping time is shown on the product page.

• Add items to your cart and enter your address to see the estimated total, including shipping, before payment.
• Additional charges may apply for remote area deliveries, oversize or overweight shipments, carrier surcharges (such as fuel or peak surcharges), shopping agent services (proxy purchasing), and back-ordered SHIMANO / DAIWA / Abu genuine parts. See the Terms & Conditions for details.
• Shipping rates by country and zone are on the Help page.
• We choose the carrier (DHL, FedEx, EMS, etc.) depending on the destination and package. We do not offer Japan Post Small Packet.
• We do not ship on Saturdays, Sundays or Japanese national holidays.
• We currently cannot ship to Russia (FedEx service is suspended).

• For some destinations, duties and taxes are prepaid (DDP). For other destinations, the recipient pays them on delivery.
• Please check your local customs rules before ordering. We cannot accept cancellations or returns due to customs or import charges.
• U.S. shipments: customs clearance may take much longer than usual. This does not mean there is a problem with your order.

• Did you order genuine parts? Items with “Back-order” in the item name are not in our stock. We order them from the manufacturer after your payment (including the commission) is confirmed, and they ship about 3 to 4 weeks after that. We will email you the tracking number when your order ships.
• We email the tracking number when your order ships. If you cannot find our emails, check your spam/junk folder (from: info@hedgehog-studio.co.jp).
• If the package is delayed in your country, please contact your local delivery carrier first with the tracking number. This is the fastest way. We cannot contact local carriers directly.
• We do not ship on Saturdays, Sundays or Japanese national holidays, so orders placed around holidays may ship later than usual.
• If you paid on Shopee, Shopee handles the delivery. Please ask Shopee for tracking updates.

• We recommend PayPal, especially for genuine parts orders.
• Credit card payments cannot be partially refunded. If a partial refund is needed (for example, a part is not available, or a commission was paid when it was not needed), we can only refund it through PayPal. If you paid by credit card and do not have a PayPal account, please contact us.

• If you paid by PayPal: place a new order for the additional items and pay by PayPal, then send us both order numbers. We will refund the extra shipping fee and ship everything together.
• If you paid by credit card: please send us your order number first. We will tell you how to add items.
• Please contact us before your first order ships. Back-ordered genuine parts cannot be added to an existing order.

• Genuine parts are sold on our official website only (not on Shopee).
• We do not offer discounts on Shopee.

• Our quick reference chart shows the recommended oil and grease for each part of your reel.

• We sell online only. We do not have a physical store.
• We generally do not sell reels themselves.