Inquiries

  • STEP 1 Enter Information
  • STEP 2 Confirm your entry
  • STEP 3 Complete
⚠️ Notice: Year-End & New Year Holidays Our office will be closed from December 27 to January 4.
Customer support is not available. Replies will start from January 5.

❗ Due to high inquiry volume, it will take some time for us to reply.
(Sending multiple messages may delay our response. We appreciate your patience.)

Please check these pages before sending an inquiry regarding shipping/costs:
Help / Shipping Guide Terms & Conditions
*You can see the total amount by adding items to your cart and entering your address.
Important Notice for U.S. Shipments
Shipments to the U.S. may experience significant customs delays. This does not indicate a problem with your order. Please allow sufficient time.
◆ If your package has not arrived (Important)
If delayed in your country, please contact your local delivery carrier first.
  • This is the fastest way to resolve the issue.
  • We cannot contact local carriers directly.
  • Contacting them yourself will help you receive your package much sooner.
*Please use the tracking number provided in your shipping confirmation email.
Important: Shopping Agent Service Customers
If you are using a Shopping Agent Service, please contact them directly.
Do not send inquiries via this form to avoid response delays.
Shopping Agent Contact Form

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Important:
Emails sent to Yahoo Mail (@yahoo.com / @yahoo.co.jp) often fail to be delivered due to Yahoo’s strict spam filtering.
If possible, please use a different email address such as Gmail or Outlook.
If you must use Yahoo Mail, please check your spam/junk folder carefully.
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To provide an accurate answer, please enter your reel model and the model year.
(Example: 2025 ANTARES 100MG RIGHT, 22 EXIST SF1000S-P)

* Please note that we can basically identify only JDM (Japan Domestic Market) models.
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