Due to the high volume of inquiries we are currently receiving, it will take some time for us to reply.
We are responding in the order inquiries are received, so sending multiple messages may delay our reply.
We appreciate your patience and understanding.

For questions about shipping to your country or shipping costs, please check the pages below before sending an inquiry:

Guide:
https://www.hedgehog-studio.co.jp/help

Terms & Conditions:
https://www.hedgehog-studio.co.jp/info

You can also see the total amount, including shipping, by adding the items to your cart and entering your address.


◆ If your package has not arrived (Important)

If your package is delayed or tracking updates have stopped after it arrives in your country, please contact your local delivery carrier first.
This is usually the fastest way to resolve the issue.

We cannot contact local carriers directly.
Inquiries must go through the Japanese shipping company and then the carrier in your country, which takes significantly more time.
Contacting your local carrier yourself will help you receive your package much sooner.

Please use the tracking number provided in your shipping confirmation email when contacting the carrier.